Zwarte Homburg-hoed met brede rand en bontvilt | The Bostonian

I was really hoping to write a positive review, but since my experience with Agnoulita has so far been disappointing, I have no choice but to be honest.

Before placing my order I contacted Agnoulita to inquire whether a certain kind of custom hat would be achievable. I sent reference photos and I was assured everything would be taken care of. However when the hat came, I received the default Bostonian without the customizations I had requested (the color was correct however). The hat was also very tight and still is despite me ordering the hat with my measurements with little extra sizing. I ordered the hat with the measurement 57,8 cm based on my head measurement of 57,5 cm. 57 cm Stetsons usually fit me comfortably. However the Agnoulita hat I received gives me headaches when wearing it.

I contacted Agnoulita and got a personal response from Mr Pappa, apologizing and assuring me he would personally craft a new hat as per my original requests. I was told I wouldn't even need to return the hat I got. I was naturally positively overwhelmed by the response, I didn't expect something like that at all. I was actually able to fix the shape of the hat myself to match my request, but this didn't fix the sizing issue, which I continued to request help with.

However after fulfilling my payment Agnoulita has stopped replying to my messages. I had to do the work of shaping the hat myself and in addition the hat is too tight. Mr Pappa promised to fix the problem, but ghosted me not soon after. I paid for the hat to be as requested, but had to shape it myself. And I can not even wear it comfortably because it is too small.

I am quite disappointed and very unsure whether I will buy anything from here again. The quality of the hat is great, but the service left me disappointed. Fice stars for quality craftsmanship, but minus points from bad service.

The Bostonian: Wide Brim Homburg Hat for Men in Black Fur Felt