Shipping, Tracking & Delivery Information
Explore the world in style with our hassle-free shipping offer!
Complimentary Packaging
Hat Box
Your hat will be securely packaged in a durable, lightweight hat box – ideal for both transport and long-term storage.
Organic Cotton Protective Bag
Each hat comes with an eco-friendly organic cotton bag, offering additional protection and cleanliness.
Processing & Delivery Times
Processing Times
Hat Orders: Typically processed within 3-5 weeks
*These are estimated times and are not guaranteed.
Estimated Delivery Times
- North America: 3-5 business days
- Europe: 1-5 business days
- Australia, New Zealand, and Oceania: 3-7 business days
- Asia Pacific: 3-7 business days
- Latin America and Caribbean: 5-20 business days
- North Africa and Middle East: 4-14 business days
- Sub-Saharan Africa: 14-20 business days
Shipping Rates
Domestic (Greece)
- Expedited Shipping (DHL Express): €25.00
- Free Shipping: €0.00
North America and UK
- Artisan Priority - Expedited (DHL Express): €25.00
- Classic Craft - Standard: Free
-
Signature Fast-Track (Duties & Taxes Included):
- Orders €79.00–€159.00: €40.00
- Orders €160.00–€214.00: €50.00
- Orders €215.00–€344.00: €60.00
Oceania
- Standard - DHL Express: €40.00
Important Information
Shipment Upgrades
While you can upgrade your shipping for faster delivery, please note that this does not expedite the hat creation process. Our commitment to craftsmanship remains our priority.
Shipping Notification and Tracking
You'll receive an email with tracking details and SMS updates after dispatch.
Customs and Import Taxes
Buyers are responsible for any applicable customs and import taxes. We cannot be responsible for customs-related delays.
Frequently Asked Questions
How do I track my order?
You'll receive a tracking link via email once your order ships. Plus, manage your delivery preferences right from your phone - choose your delivery time and location to ensure you never miss a package!
What if my package is delayed?
While rare, delays can occur. Contact our support team if your package hasn't arrived within the estimated delivery window.
Do you ship to PO boxes?
Yes, we ship to PO boxes in most countries. However, expedited shipping options may not be available for PO box addresses.
How are hats protected during shipping?
Each hat is carefully packed in a protective box with custom padding and includes a cotton storage bag.
Returns Policy Overview
We accept returns within 30 days of delivery for unworn items in original condition.
Shipping Support
Need assistance with your shipment?
Our dedicated shipping specialists are ready to help.
