Refund policy

At Agnoulita Hats, we are committed to ensuring your complete satisfaction with our handcrafted hats. We offer returns, exchanges, or store credit for eligible items up to 30 calendar days after delivery, ensuring a straightforward and trustworthy process for our customers.

How to Initiate a Return or Exchange

  • Online Portal: For the fastest service, please submit and manage your return or exchange requests through our dedicated customer portal, accessible via our customer service menu.
  • Manual Process: Alternatively, you can initiate a return or exchange by contacting us directly at +30 (211) 001 - 1910 or via email at customer.service@hnc-hatworks.com. Please contact us for a return authorization before shipping your item back to us.

Eligible Items for Return or Exchange

  • Items must be returned in their original condition, unworn or unused, with tags attached, and in their original packaging.
  • Personalized, sale items, and gift cards are considered final sale and are not eligible for return or exchange.
  • Products marked as 'final sale' are not eligible for returns due to their special promotion or limited edition nature.

Exchange Details

  • Custom Items: Subject to a restocking fee (per item) of 25%.
  • Non-Custom Items: Free.

Returns for Refund

  • Non-Custom Items: A restocking fee (per item) of 25% and a return fee of 25 EUR will be applied.

Returns for Store Credit

  • All Eligible Items: We are pleased to offer free returns for store credit, allowing you a seamless shopping experience.


Shipping Address for Returns

Please send your returns to:

PANOS SKANTZARIS
HNC-HATWORKS (RETURNS)
25, VRIOULON STREET
184 50 NIKEA PIRAEUS
GREECE - EUROPE

Refund Processing

  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange.
  • Approved refunds will be processed within ten (10) business days to the original payment method.

Additional Information

  • Please refer to our FAQs section during the checkout process for more details.
  • European Union 14-day Cooling-off Period: EU customers may cancel or return their order for any reason within 14 days, subject to our return conditions.

 

This policy is designed to make our returns and exchanges process as clear and straightforward as possible, building trust with you, our valued customer. We're here to support you every step of the way in finding the perfect hat that meets your expectations.